Lead with Hospitality: Be the GUIDE in their Story

IMEX America 2023 Smart Monday Lead with Hospitality: Be the GUIDE in their Story

Hospitality industry veteran turned author, speaker, and leadership development consultant, Taylor Scott will share principles, stories, and applications for how you can earn your clients' trust, gain credibility, and in turn, their partnership for years to come. Storytelling can build long term, meaningful relationships with guests, customers, clients, and even one's own team as a leader. Taylor will share the six virtues of leading with hospitality, and how anyone anywhere can apply them to take their business and their lives to the next level. Join us for this experience, and you'll leave inspired to simply be human, emotionally connect, and serve selflessly. 

Key Takeaways: How to create emotional connections with guests, customers, clients, partners, and one's own team. How striving for self-mastery, intentionally leaning into improving one's emotional intelligence, will separate the best Meeting Planners and Leaders apart. How to be a Servant Leader in your role as a Meeting Planner, and how that accelerates one's business relationships and joy of life outside of work. How to engage purposefully with clients and fellow team members to transform mere "jobs" into truly meaningful work. How Meeting Planners can lean into their role as a "Coach", for their clients, teammates, leaders, and in the communities they serve. How to leverage storytelling and humanness to not only serve clients, but to inspire them in ways that create hope and trust in their hearts and minds for years to come.

Speakers: Taylor Scott