Speaker(s): Vinh Giang

1 Clock Hour | Domain E: Human Resources 

There is very real magic in the ability to communicate at extraordinary levels. It allows people to shift mindsets, close deals, build relationship bridges, overcome objections and connect in ways that foster leadership, teamwork, and exponential growth.

Master communicator, magician, entertainer, and keynote speaker Vinh Giang captivates audiences with the tools, skills, and strategies that allow them to transform themselves into dynamic communicators. The lessons learned in this non-conventional, no-box-at-all Master Class are much more than just learning to speak to each other as human beings. With years of innovative study in theatre, arts and speaking, Vinh shares visionary insights that help strengthen and build self-confidence.

Put fear in the rear-view. Teach your team to be more fluent and flow with clarity in their words. Deliver with authority. Rise above the noise of the crowd and stand out as leaders in their business and their lives. You’ll take your team and your business to entirely new levels.

Speaker(s): Terri Woodin, CMP

0.2 CSEP Points | ILEA Core Curriculum: Event Planning - Development
1 Clock Hour | Domain D: Financial Management

Meeting demand is up, way up and new hotel room supply is low, especially in the four and five star brands. In 2015, hotel occupancy, average daily rate and RevPar (revenue per available room) was an all-time high. In this high impact workshop, attendees will learn specific methods to utilize a strategic RFP
process and assess their leverage based on multiple hotel revenue management criteria. The ultimate focus is on value based negotiations, cast savings, hotel contract risk reduction / cost containment and improving hotelier communications and partnerships.

Learner Outcomes:

• Understand issues and trends that impact hotelier and meeting planner negotiations
• Discuss essential components of hotel revenue management and hotel profit centers
• Review methods to assess your leverage from each RFP and create a negotiations plan

This Session Graciously Sponsored by Experience Scottsdale

Speaker(s): Terri Woodin, CMP

1 Clock Hour | Domain D: Financial Management

Meeting demand is up, way up and new hotel room supply is low, especially in the four and five star brands. In 2015, hotel occupancy, average daily rate and RevPar (revenue per available room) was an all-time high. In this high impact workshop, attendees will learn specific methods to utilize a strategic RFP process and assess their leverage based on multiple hotel revenue management criteria. The ultimate focus is on value based negotiations, cast savings, hotel contract risk reduction / cost containment and improving hotelier communications and partnerships.

Learner Outcomes:

• Understand issues and trends that impact hotelier and meeting planner negotiations
• Discuss essential components of hotel revenue management and hotel profit centers
• Review methods to assess your leverage from each RFP and create a negotiations plan

This Session Graciously Sponsored by Experience Scottsdale

Speaker(s): Terri Woodin, CMP

1 Clock Hour | Domain D: Financial Management

We have all heard the term "information is power" and clearly this is true when it comes to consolidating meeting activity and spend data to enhance negotiations and deliver ROI. Meetings are big investments and stakeholder expectations for measurable value based outcomes are at an all-time high. Additionally, the strong interest in Strategic Meetings Management (SMM) standards by corporate and association planners have made it essential to track and access key meeting and spend data at all phases of the life cycle for each meeting.

Learner Outcomes:

• Understand trends that validate the need for a meeting activity, data & spend management process
• Examine the umbrella of meeting data and value categories to track and incorporate into an action plan
• Learn how to assess and leverage this data to enhance hotel negotiations and assure value-based outcomes

Speaker(s): Terri Woodin, CMP

1 Clock Hour | Domain D: Financial Management

Hotel contracts are complicated, but are a must to define responsibilities and make mutual obligations perfectly clear. In the Strategic Meetings Management (SMM) landscape, hotel contract risk mitigation has become an important metric. In this interactive workshop, attendees will discuss a multitude of topics on methods to negotiate contracts that assure added meeting value, cost savings and risk mitigation, including dispute resolution.

Learner Outcomes
• Discuss industry trends and variables that impact hotel contract negotiations
• Review key hotel contract performance clauses and risk reduction and cost containment methods
• Learn dispute resolutions strategies in the event of non-performance (by either party)

Speaker(s): Holly Duckworth, CAE, CMP, LSP

1 Clock Hour | Domain A:  Strategic Planning

Your audiences are a stressed out. They don’t need more information; they need to know how to apply the information they have. Hear case studies from companies such as Google, Aetna and Moss Adams that actively infuse mindfulness into their meetings. Walk away with one idea you can champion in 2018 that will make your meeting the mindfulness trendsetter for your industry, based on this conversation with industry leader Holly Duckworth.

Learning Objectives: 

• Define what mindfulness is, and is not.
• Expand your knowledge of researched strategies you can use to integrate mindfulness into every meeting.
• Assess one mindfulness technique that can be used in your meetings to increase the value of your meetings for attendees from all industries.

Speaker(s): Ann Hansen | Bo Krüger

1 Clock Hour | Domain G: Meeting Design

Meeting design is a hot topic; it’s an effective way to make any event or meeting more meaningful and valuable. In most meetings, the focus and budget lie mainly on logistics. Little attention is given to improve content and format to align with the objectives and create meaningful experiences for participants. Discover how you can integrate logistics, content and format to drive business results and impactful experiences.

Learner Objectives:

• Understand why meeting design revolutionizes the meeting industry.
• Learn about all the basic elements of Meetovation and how to create more valuable and meaningful meetings and events.
• Learn about the Meeting Design Game, a tool to design better meetings.

Speaker(s): Dr. Tyra Warner, Esq., PhD, Esq, CMP | Jessie States

1 Clock Hour | Domain D: Financial Management

Although performance clauses like attrition and cancellation are challenging, it is sometimes the other clauses that create the biggest challenges. And beware to the group that overlooks them! During this rebroadcast of a session from WEC 2017, learn how to address issues like indemnification, construction and remodeling, conflicting in-house groups, surcharges and fees, assignment, and more. This session will help prepare you for trends that are affecting meetings and, by extension, meeting contracts.

Learner Outcomes:

• Know what to ask for and how to deal with pending construction and remodeling that may not have been on the radar at the time of contracting.
• Assess the effects of the current environment on contract negotiations—including everything from drone photography to the latest surcharges and fees being levied by hotels.
• Learn how to address in the contract the environmental and altruistic issues of concern to the meeting organizer and its attendees.

This Rebroadcast is Graciously Sponsored by Kalahari Resorts & Conventions and MPI Greater New York

Speaker(s): Ira Kerns

1 Clock Hour | Domain A: Strategic Planning

Learn the structure and content requirements for qualitative and quantitative tracking methods to measure the accomplishment of your meeting's goals and objectives--the ROE (experience), ROO (objective), and ROI (investment). Discover a list of post-meeting lifecycle dimensions (what to measure) and guidance on how to conduct post-event qualitative interviews and group discussions. Learn a model for post-event question sets for ROE, ROO and ROI and the survey structure necessary for your specific meetings.

Learner Outcomes:

• Identify specific, key post-meeting research methods and how/when to use them within the process of measuring post-event ROE, ROO and ROI.
• Learn how to design a post-event results research plan for your selected research method (ROE, ROO, ROI).
• Learn how to draft a content outline for qualitative and quantitative post-event stakeholder/attendee questionnaires.

*Audio lapses and returns mid session.

This Session Graciously Sponsored by MeetingMetrics