Speaker(s): Nancy Snowden, M.A. | Dani Kloap

0.5 Clock Hours | Domain E: Human Resources

Join us for the 30-Minute Monday series where a subject matter expert and moderator sit down for a hard-hitting, jam-packed 30-minute conversation about the topics you need to know to start your week. No slides, no long lectures, just facts, tips, and tricks to help you take your events and business to the next level. Can’t make it? 30-Minute Monday will be available on-demand within 72 hours. Check out our new 30-Minute Mondays tab under “Digital Education” at academy.mpi.org to access.

If you got it, flaunt it! Too often "showing off" is seen as negative, but in today's world you need to be proud of your accomplishments. That means if you're verified, have a certificate, took a class or course, you need to let the world know. You can't stand out if you're not showing off. Join the MPI Certificate Course pros, Dani Kloap and Nancy Snowden, as they introduce MPI Academy's new certificate course badges. You're verified and we want you to show it!

Register for upcoming 30-Minute Mondays HERE!

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Accessibility

Platform: Zoom Meetings (more information)

Accessibility Features:

• Wordly captioning and translation
• Transcriptions

Accommodation Request Contact: MPIAcademy@mpiweb.org

Speaker(s): Craig Dowden, PhD

1 Clock Hour | Domain F: Stakeholder Management 

There is a prevailing assumption that doing what’s right gets in the way of our success. In order to “make it,” we must leave our core values and integrity at the door. Most individuals in leadership positions struggle with how to address this critical issue. The apparent answer seems even more unsettling when looking at the increased prevalence and continued expansion of scandals within the private, public, and not-for-profit sectors.

Rather than share one opinion, “Moral leadership: Doing what’s right is the right thing to do for you and your organization” delves into the science of individual, team, and organizational excellence for the answer. Indeed, research clearly shows us that moral leadership contributes to significant intangible (e.g., increased employee engagement, improved job satisfaction) and tangible (e.g., higher revenue, profits, etc.) benefits for organizations that align with these principles. By drawing on classic and cutting edge research, this session will show unequivocally that moral leadership and success can not only co-exist, but the former maximizes the chances of the latter.

This session also shares concrete tips and strategies that can be immediately adopted within organizations at a micro- and macro-level. It will challenge participants to think about how to leverage the power of “doing what’s right.”

Learner Outcomes:

1. Understand and manage their blind spots

2. Identify evidence-based strategies to raise their self-awareness and receive constructive feedback

3. Leverage the power of empathy to drive ethical leadership

Event Cost

• Non-Members: $9.99
• Members: Free

Want access to great educational content year-round for a free or reduced rate? Learn more about MPI membership here today!

Speaker(s): Benoit Sauvage

1 Clock Hour | Domain A: Strategic Planning

Environmental issues are at the forefront of today's business, community, and global concerns. Incorporating sustainability in the planning and execution of events can deliver exceptional experiences.

This webinar addresses sustainability as a competitive and branding parameter, affecting the social, environmental and economic aspects. In the world of business, sustainability is an approach designed to foster longevity by taking into consideration how a given organization aligns its operations to meet the expectations of corporate responsibility. We can help your organization make sustainable... attainable.

Learner Outcomes: 

• Learn why sustainability is so important to the future of our industry
• Discuss global trends and industry best practice
• Learn useful tips on how to improve your sustainable impact
• Learn how event management activities have both positive and negative impact on environmental, social and economic sectors

Speaker(s): Sarah McVanel, MSc, CSP, CHRL, PCC, CSODP

1 Clock Hour | Domain I: Marketing

How do you retain, delight and exceed the expectations of your clients when it seems like the bar is always being raised? How do you do this while still getting home on time for your family? And how do you bring your whole team along with you to fuel this exceptional customer experience? It’s actually simpler than it seems. There is one often overlooked yet powerful strategy that every person on this webinar can execute on, regardless of tenure, role or seniority: recognition. Every client you work with needs to feel heard, valued and appreciated (it is a basic human need sadly lacking in our “comparative” society), and you can be the one that demonstrates how important they are in simple yet powerful ways. In this session, you will learn specific proven strategies to hardwire recognition into your customer experience approach to delight current clients, boost loyalty and increase referrals

Learner Outcomes: 

1. Understand the evidence for why recognition elevates the customer and employee experience
2. Strategize how to hardwire recognition further into your client touchpoints (adding in some without a heck of a lot more work)
3. Identify your next steps in creating a recognition centric customer experience in your business or bureau

Speaker(s): Kyle Jordan, Ed.M, MS, CAE, CMM, CMP

1 Clock Hour | Domain D: Financial Management

We’re in unchartered territories and not only will our budgets look different moving forward, our budgeting processes likely will as well. You may be asked to start your budgeting process earlier and may be required to offer a more data driven approach to prove the value of your meetings to your organization’s business mission and balance sheet. In this session we’ll highlight three key concepts to help you prepare for the upcoming budgeting process.

Learner Outcomes:

• Participants will demonstrate the ability to analyze and understand conditions that may impact their budget.
• Participants will be able to develop and implement budget strategies based on market research and conditions.
• Participants will be able to articulate meeting value based on their budget.

This Webinar is Graciously Sponsored by:

Speaker(s): Michael Bush | Colleen M Connor, CMP | Thomas Egan | Amy Ledoux, CAE, CMP | Lori Pugh Marcum, CMP, CMM, HMCC, CED | Elizabeth Sage, MBA, CMP | Mike Walsh | Michelle Robinson, CMP

3 Clock Hours | Domain A: Strategic Planning

Summit Schedule:

• 11-11:10 A.M. CST : Welcome & Introductions
  
• 11:10-11:40 A.M. CST: Mike Walsh | New Rules for a New World
• 11:40-11:50 A.M. CST: Q&A Session
• 11:50-12:00 P.M. CST: MPI Updates
• 12:00-1:00 P.M. CST: Navigating the New Normal | Planner Panel
  
• 1:00-1:15 P.M. CST: Q&A Session
• 1:15-1:45 P.M. CST: Michael Bush | Future Transformation Requires Innovation NOW
• 1:45-2:00 P.M. CST: Q&A Session
  
• 2:00-2:15 P.M. CST: MPI Wrap Up & Closing

Session 1 | New Rules for a New World

Speaker: Mike Walsh

COVID-19 is not only changing our way of life, it will hasten the arrival of a radical new future of work. Remote work around the globe is just the start of a much bigger transformation set to reshape the nature of business itself. In order to survive, every organization will have to virtualize. Whether it be serving customers through digital channels or leveraging AI, algorithms and automation to ensure business continuity - we are likely to experience in the next twelve months, a decade's worth of change.

Mike Walsh's inspiring new keynote presentation will offer audiences an insight into the organizations and leaders that are successfully navigating this period of change, and how to create a playbook for their own transformation. Becoming future-proof is more than just about getting through the current crisis - it is about being ready for the new world that awaits us on the other side.

Session 2 | Planner Panel

Speaker(s): Michelle Robinson, Amy Ledoux, Colleen M. Connor, Elizabeth Sage, Tom Egan 

Join us for a conversation moderated by Michelle Robinson, Senior Meeting Planner, Meeting & Travel Services for Nestlé Purina PetCare Company about how planners are moving forward with their events in the near term. Learn how leaders in the association, finance and bioscience sectors are adjusting their plans, realigning resources and communicating value. Hear about their strategy to deliver the best experience whether that is through virtual, hybrid, or in-person events. You will also have the ability to ask your questions on how these
professionals are reimagining the future.

Session 3 | Future Transformation Requires Innovation NOW

Speaker: Michael Bush

Michael C. Bush, CEO of Great Place to Work will talk about purpose-driven leadership while sharing current insights into the best people practices from his 10,000 customers including some of the biggest brands in the world. Michael believes the new reasons for people to convene will create new opportunities that will truly re-define an “event" as we know it. One to one connections will be critical to building trust in a physically distributed world. Future-state physical meetings will be the essential way to build NEW trusting relationships and they will depend on the delivery of a solid foundation for trust. Virtual meetings will serve to educate, inspire and DEEPEN existing relationships. The ability to do both the NEW and the DEEPENing of relationships will expand market

Learning Outcomes:

• You will learn what the Best Companies in the world will be focusing on when gathering their people in late 2020 and 2021.
• You will learn what communication means to executives now in terms of frequency, content and purpose.
• You will learn how your own transformation will enable you to address this new market opportunity.

This Summit is Graciously Sponsored by:

Speaker(s): Cheryl Payne, CMP, CMM

1 Clock Hour | Domain G: Meeting or Event Design

During this unprecedented time of change and uncertainty, we are digitally collaborating faster and more often than ever before. We feel like we’re connected – but are we really? How do we connect meaningfully with our members? How do we make sure work still gets done in our teams and keep morale high? How do we build inclusive and inspired cultures virtually? In this session, you will learn how to master the art of Digital Body Language, led by 21st century collaboration expert Erica Dhawan.

Learner Outcomes: 

1. Understand your digital collaboration style and what digital body language signals you are broadcasting (even if you don’t intend to!)

2. Develop a digital collaboration strategy to create the highest performing teams and meetings

3. Build trust and human connection, no matter the distance

Speaker(s): Tracy Stuckrath

1 Clock Hour | Domain C: Risk Management 

While COVID-19 has not been proven to be transferable through food, can it theoretically be possible? Think about all the touch points there is with the food and beverage we serve at events. Food safety is something planners often overlook, relying on caterers to handle. In the new normal, what do we need to consider about our attendees safety as it relates to the food and beverage we serve them. Buffets vs plated vs boxed? Single-serve prepackaged food? How many people do we sit at table = social distancing? Do we need to add sneeze guards? F&B costs are already high, what if we need to have more servers so to serve the buffets? Do we need to add hand washing stations to the rooms? Do we go back to using bottled water vs. water jugs.

Learner Outcomes:
1. Learn the what questions you should ask food service providers about their food safety practices.

2. Familiarize yourself with food safety policies and practices required of food service providers

3. Discover ways to provide safe food and beverage experiences easily.

Speaker(s): John Foster, JD, CHME

1 Clock Hour | Domain C: Risk Management 

Coronavirus has captured the attention of the entire world, but the meetings and travel industry have been hit harder than most others. This session will discuss the Coronavirus and the decisions meeting sponsors are having to make whether the Event is a go or no-go and whether the Force Majeure Clause is applicable. We will also cover the legal standards that apply to all Force Majeure Clauses in contracts and what they need to say to protect meeting sponsors in the future. What about insurance? Do any policies cover this risk?

This session is a must-attend for all meeting/convention/event planners who are making decisions on both their current meeting plans and future contracts. This session will have important information for suppliers as well.

Learner Outcomes:

1. Define when Coronavirus, or any other calamity, is a Force majeure;

2. Understand how Force Majeure clauses are interpreted and the role of “foreseeability” when preparing the clauses;

3. Define the meaning of Impossibility, Illegality, Commercial Impracticability, and Frustration of Purpose and how contract law applies these terms

Speaker(s): Dr. Elizabeth Lombardo, Ph.D.

Not for Clock Hour Credit