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Three Keys for Handling Difficult People when Planning Events

‐ May 22, 2018 11:00am

Credits: None available.

1 Clock Hour | Domain A: Strategic Planning

Wouldn’t it be wonderful if we worked in a meetings world where everyone gets along and does what they are supposed to do, when they are supposed to do it and in the way WE want it done? Unfortunately, that is rarely a reality, especially in the dynamic, fast-paced world of meeting and event planning. Vendors who over-promise and under-deliver, clients that won’t return phone calls, and colleagues that don’t follow through can leave even the most patient meeting planner disappointed and frustrated. 

In this high-impact, interactive session, Jan Spence will share actionable tools event planners can utilize when dealing with the stressful, chaotic details of planning, prepping, and executing to truly surpass their role as a “just a meeting planner” by moving to the next level to become a show producer. Attendees will be challenged to step out of their comfort zone in regards to changing their mindset to move past focusing on just the logistics of the event by truly partnering with all event constituents to produce an unforgettable show.

Learner Outcomes:

  • Discover five tips for coping with challenging people, including Jan’s “ALOHA” method
  • Uncover three magical phrases to clear up any confusion that arises
  • Learn how to set and manage expectations
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Credits Available

Three Keys for Handling Difficult People when Planning Events Exam