Discover how best-in-class venues and brands are managing to adapt and reinvent themselves in a changing world, based on two years of research by industry experts Paul Bridle and Vicki Hawarden, and discuss real issues that impact your business. Bring your best game and be prepared to discover what is holding you back from meeting the challenges ahead.
Discover how innovative organizations structure their businesses for success.
Find out what leaders focus on in a changing business environment.
Learn the difference between customer service, customer experience and customer engagement.