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Building Resiliency in Yourself and Staff

Jun 4, 2018 2:15pm ‐ Jun 4, 2018 2:45pm

Credits: None available.


Some people think, “You won’t know what you’re made of until you are faced with the worst day of your life.” We know this to be false. We absolutely can front-load resiliency in preparation for a day that we hope never comes. Unfortunately, the hospitality industry is a target for terrorism on a global scale, and we’ve seen many “worst day” scenarios happen to our hospitality family. There is a way that we can prepare ourselves, and our staff, so that we cannot only survive a traumatic event physically, but emotionally, mentally, and spiritually as well.

This session will use personal and proven examples of how to not only recover from catastrophic events, but to flourish afterwards and experience an “upward spiral.” For leaders or those with families, developing resilience is not an option.

Learning Objectives:

  • Assess “resilience” in the personal context, and using the “Whole Person” concept of the physical dimension, mental dimension, emotional dimension, and spiritual dimension.
  • Articulate the importance of developing resilience from a personal and professional perspective.
  • Create a plan for developing personal resilience using research and personal examples to illustrate not only how to survive, but also thrive after a terrorist attack.


  • David Lau, Counterterrorism and Security Professional, Mindful Approach


Credits: None available.

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