CSEP Library

May 28, 2019



Products

Real Talk: The Pros and Cons of Outsourcing Services

Preview Available

Real Talk: The Pros and Cons of Outsourcing Services

Aug 15, 2017 11:00am ‐ Aug 15, 2017 12:00pm

Credits: None available.

1 Clock Hour | Domain A: Strategic Planning

How beneficial is outsourcing event services really to an organization? What challenges do organizations face when implementing an outsourcing strategy? Discuss the benefits and challenges of outsourcing meetings and event services or implanting event professionals within an organization.

Learner Outcomes:

  • Discover the benefits of, and challenges to, outsourcing and implanting models.
  • Learn common internal roadblocks and strategies to overcome these.
  • Understand strategic planning for a corporate events team and what success looks like.

About Grass Roots:

Passionate about inspiring people, the Grass Roots Group connects brands and people, through services such as Experience and Insight, Motivation, Rewards, Benefits, Promotions and Meetings and Events. Founded in the UK in 1980, the Group has 12 offices throughout the world and has provided services in over 100 countries. Grass Roots Group companies have over 20,000 total clients, including one-third of the Financial Times Stock Exchange 100.

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Speaker(s):
Premier: $0.00
Preferred: $0.00
Essential: $0.00
Standard: $9.99

ROE, ROO, ROI: Reports that Work

Preview Available

ROE, ROO, ROI: Reports that Work

Aug 17, 2017 11:00am ‐ Aug 17, 2017 12:00pm

Credits: None available.

1 Clock Hour | Domain A: Strategic Planning

Gain an overall understanding of how to organize the reports you create from your event survey results, including those that show return on experience (ROE), return on objective (ROO) and return on investment (ROI). Discover explanations and examples of how key report findings can be analyzed to enable you to better understand meeting effectiveness. Learn how the Meeting Effectiveness Index (MEI) can measure a meeting’s power and track it over time.

Learner Outcomes:

  • Understand the key elements required for ROE, ROO and ROI reporting.
  • Learn how to examine research reports for each of these methods and analyze/interpret the data findings to better understand the drivers and influences that affect a meeting’s performance.
  • Discover how to plan strategic actions for improving a meeting’s performance against its stated goals.

This Session Graciously Sponsored by MeetingMetrics

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Speaker(s):
Premier: $0.00
Preferred: $0.00
Essential: $0.00
Standard: $9.99

Cybersecurity: Protecting Your Data

Preview Available

Cybersecurity: Protecting Your Data

Sep 19, 2017 11:00am ‐ Sep 19, 2017 12:00pm

Credits: None available.

1 Clock Hour | Domain C: Risk Management

Cybersecurity--it is not a matter of if, but when, you will confront it. If governments and the movie industry can be hacked, so can you. Tech experts tell you how it can happen, but not the what, who and how of risk, exposure and liability. Are you prepared for a data breach? Explore the legal, insurance and planning aspects of your event that require safeguards to protect against this growing problem.

Learner Outcomes:

  • Discuss liability on the part of the planner, the sponsoring organization and the venue.
  • Discover what protections and other proactive activities should occur and who should take them.
  • Determine how all parties can work together to ensure due diligence.

This Session Graciously Sponsored by Marriott

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Speaker(s):
Premier: $0.00
Preferred: $0.00
Essential: $0.00
Standard: $9.99

How to Market Yourself and Communicate Your Value Effectively

Preview Available

How to Market Yourself and Communicate Your Value Effectively

Sep 25, 2018 11:00am ‐ Sep 25, 2018 12:00pm

Credits: None available.

1 Clock Hour | Domain I:  Marketing

Mastering winning skills in marketing yourself and communicating your value as an event planner is the key to your success and growth in the meeting planning industry.  Value needs to be articulated, framed and communicated effectively, as part of a purposeful relationship management with senior leadership and C‐Suite.  Learn practical and effective strategies for marketing yourself, branding your value and communicating the value of the meetings you plan. 

Learner Outcomes:

  • Understand the power of winning value communication strategies
  • Explore the powerful impact of communicating our value on our overall growth and success
  • Master using the VALUE model toward effective communication of your value
  • Discover the three steps of purposeful relationship building with senior leadership and C-Suite
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Speaker(s):
Premier: $0.00
Preferred: $0.00
Essential: $0.00
Standard: $9.99

Supplier Focus: The Role of Technology in the Buying Process

Preview Available

Supplier Focus: The Role of Technology in the Buying Process

Oct 17, 2017 11:00am ‐ Oct 17, 2017 12:00pm

Credits: None available.

Sponsored by Amadeus

Proposed 1 Hour Domain I: Marketing

According to recent research, planners want to use technology to evaluate function space, book their meetings and events and plan and manage their events. They want information in real-time, and they want to be able to make requests or ask questions at any time, even outside of traditional business hours. Discover how emerging technologies can provide hospitality organizations with the means to successfully market venues and function space, book meeting and events and plan and manage events.

Learner Outcomes:

  • Understand the emerging digital buying process for meeting planners and organizers.
  • Learn about what information planners want to see on your websites and digital promotional materials.
  • Discover how new technologies can transform the way you market your destination or venue.

Speaker(s):
  • Jessie States, CMP, CMM, Vice President, MPI Academy, Meeting Professionals International
Standard: $34.99
Premier: $0.00
Preferred: $0.00
Essential: $0.00

What Makes a Meeting Experience Great?

Preview Available

What Makes a Meeting Experience Great?

Oct 19, 2017 11:00am ‐ Oct 19, 2017 12:00pm

Credits: None available.

1 Clock Hour | Domain G: Meeting or Event Design

Everyone's talking about the importance of the "meeting experience," and how important it is for our delegates' event satisfaction. But what is "experience," and how can we evaluate a meeting or conference to ensure we've got it? In this session, consider the areas we can influence a meeting--from the venue facilities and the culinary line up to experiential activities--and see how important each are in delivering an exceptional meeting experience.

Learner Outcomes:

  • Understand what the phrase "meeting experience" means and how it impacts the results of your event.
  • Discover the different areas that impact that meeting experience and how you can utilize them to your advantage.
  • Find ideas you can implement tomorrow in the further development of your event experiences.

This Session Graciously Sponsored by IACC Meetings

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Speaker(s):
Standard: $9.99
Premier: $0.00
Preferred: $0.00
Essential: $0.00

 “Project Management” – Working the System!

Preview Available

“Project Management” – Working the System!

Oct 23, 2018 11:00am ‐ Oct 23, 2018 12:00pm

Credits: None available.

1 Clock Hour | Domain B: Project Management

Event success relies more heavily on effective planning than it does on execution. With key principles of effective project management tools and communications strategies in play, you’ll not only assemble the right team, but you’ll communicate effectively, keep them motivated, stay on track, and working in sync. Join us for an interactive facilitated discussion about principles, people, productivity, planning, and practical tips to create a system you can implement.

Learning Outcomes:

  • Identify the key principles of project management and steps involved
  • Understand how people and resources influence the plan
  • Learn how to apply easy-to-use cloud tools to work more efficiently
  • Implement new communications methodologies and strategies to your next project

This Session Graciously Sponsored by Aventri

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Speaker(s):
  • Lisa Meller, CMP, CIS, CED, Director of Global Sales & Events, Meeting Expectations
Premier: $0.00
Preferred: $0.00
Essential: $0.00
Standard: $9.99

Be Unforgettable by Speaking Authentically

Preview Available

Be Unforgettable by Speaking Authentically

Nov 6, 2018 11:00am ‐ Nov 6, 2018 12:00pm

Credits: None available.

1 Clock Hour | Domain I: Marketing

All too often, meeting and event professionals find courses telling them how to be or what to say - or selling a model to use for “xyz.” The reality is, if you want to be unforgettable and show up powerfully in any interaction, the content of those interactions needs to be sourced from within you – in a way only you can execute. Learn practical, easy techniques and tools of self-mastery, which can be employed to empower your speaking and your way of being to make you unforgettable in every interaction.

Learner Outcomes:

  • Understand the power of being your true self in every interaction
  • Examine your current communication style and way of being
  • Discover techniques to be authentic in your speaking
  • Explore the three practices of self-mastery
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Speaker(s):
Premier: $0.00
Preferred: $0.00
Essential: $0.00
Standard: $9.99

Grammar Gone Bad: The Impression You’re Making on Your Clients

Preview Available

Grammar Gone Bad: The Impression You’re Making on Your Clients

Nov 21, 2017 11:00am ‐ Nov 21, 2017 12:00pm

Credits: None available.

1 Clock Hour | Domain I: Marketing

The written word is our primary source of communication today, and the way we present ourselves on paper is a reflection of who we are. As intelligent, successful professionals, we assume we know the rules. But the swift pace of our world and the shorthand technological age in which we live have dulled some of our grammatical senses. The good thing is that you don’t have to be an English major to take daily written communication to the next level. You simply need to know where to find the information.

Learner Objectives:

  • Review why proper grammar is important.
  • Review common grammatical errors you may not realize you’re making.
  • Offer easily accessible resources.

This Session Graciously Sponsored by Irving Conventions and Visitors Bureau

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Speaker(s):
Premier: $0.00
Preferred: $0.00
Essential: $0.00
Standard: $9.99

Under the Hood of Small Meeting Venues

Preview Available

Under the Hood of Small Meeting Venues

Dec 7, 2017 11:00am ‐ Dec 7, 2017 12:00pm

Credits: None available.

1 Clock Hour | Domain A: Strategic Planning

When considering events of 150 delegates or less, there are myriad venue types that claim to satisfy smaller meetings. In this webinar, we will explore the pros and cons of different venue categories, including resorts, conference centers, hotels, academic venues and day conference centers, and consider how to discover unique venues that will deliver memorable meeting experiences for delegates.

Learner Outcomes:
  • Discover the types of unique venues that service the small-meetings industry.
  • Understand the pros and cons of each venue type, and how each will enhance or challenge your meeting or event.
  • Learn how to use unique venues to deliver unique experiences.

This Session Graciously Sponsored by the IACC Meetings

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Speaker(s):
Premier: $0.00
Preferred: $0.00
Essential: $0.00
Standard: $9.99