CSEP Library

May 28, 2019



Products

Bullets, Bad Guys, Fire & Brimstone: A Look at Risk in a Changing World

Preview Available

Bullets, Bad Guys, Fire & Brimstone: A Look at Risk in a Changing World

Apr 4, 2017 11:00am ‐ Apr 4, 2017 12:00pm

Credits: None available.

Sponsored by Marriott International

1 Hour Domain C: Risk Management

The Bataclan Paris. Pulse Nightclub Orlando. Nice Bastille Day. Fort Hood Army Base. Inland Regional Center San Bernardino. The Boston Marathon. Terrorism and active shooters. Is it just a matter of time before a Meetings and Event Industry Conference appears in similar horrific headlines? What about civil unrest, controversial legislation and weather-related catastrophes such as Hurricane Katrina, the Nashville flood, Atlanta tornado? These, and other equally disruptive forces may be beyond our control but defining the role of the meeting owner or event organizer in assuring that their participants are informed and as safe as possible is not. We can't prevent every risk scenario, but shouldn't we prepare for threats even as we hope they never occur?

Learner Outcomes:

  • Comprehend the magnitude of attendee safety issues; it is not just about terrorism or active shooters.
  • Collaborate with suppliers and partners to customize safety tips for your event.
  • Acquire resources to aid in creating plans for multiple events.


Counteracting the Cacophony of Miscommunication during the Meeting Planning Process

Preview Available

Counteracting the Cacophony of Miscommunication during the Meeting Planning Process

Apr 17, 2018 11:00am ‐ Apr 17, 2018 12:00pm

Credits: None available.

1 Clock Hour | Domain A: Strategic Planning

In the meeting and event planning world, ineffective communications can obstruct information, hinder collaboration and negatively impact the overall success of an event. In this highly interactive, high-energy presentation, Jan Spence will use her vast knowledge helping companies and individuals take their teamwork, listening, and communication skills to the next level by sharing tips on how to set established protocols and clear processes of communication with colleagues, clients and vendors, thus increasing overall productivity and ensuring the success of the event. By the end of the session, participants will have the necessary tools they can implement immediately to successfully navigate the varying and unique needs of today’s event planning world.

Learner Outcomes:

  • Implement tools and techniques to create synergy when communicating.
  • Create more productive interactions with colleagues, clients and vendors to increase overall satisfaction levels.
  • Understand ways to be more succinct and minimize wasted time.
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Speaker(s):
Premier: $0.00
Preferred: $0.00
Essential: $0.00
Standard: $9.99

Strategic Hotel Contracts: Plan & Think Before You Ink

Preview Available

Strategic Hotel Contracts: Plan & Think Before You Ink

Apr 24, 2018 11:00am ‐ Apr 24, 2018 12:00pm

Credits: None available.

1 Clock Hour | Domain D: Financial Management

Hotel contracts are complicated, but are a must to define responsibilities and make mutual obligations perfectly clear. In the Strategic Meetings Management (SMM) landscape, hotel contract risk mitigation has become an important metric. In this interactive workshop, attendees will discuss a multitude of topics on methods to negotiate contracts that assure added meeting value, cost savings and risk mitigation, including dispute resolution.

Learner Outcomes
• Discuss industry trends and variables that impact hotel contract negotiations
• Review key hotel contract performance clauses and risk reduction and cost containment methods
• Learn dispute resolutions strategies in the event of non-performance (by either party)

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Speaker(s):
Premier: $0.00
Preferred: $0.00
Essential: $0.00
Standard: $9.99

EMPLOYMENT LAW SERIES: Sexual Harassment in Hospitality and Service Organizations

Preview Available

EMPLOYMENT LAW SERIES: Sexual Harassment in Hospitality and Service Organizations

May 8, 2018 11:00am ‐ May 8, 2018 12:00pm

Credits: None available.

1 Clock Hour | Domain E:  Human Resources

This webinar will explore sexual harassment claims in the wake of the #MeToo movement. Women make up a majority of the employees in hospitality and service organizations. The nature of their work contemplates the close involvement of guests/attendees with the goal of satisfying and/or exceeding guest/attendee expectations. Join legal experts from employment law firm Campbell Litigation and learn key principles in sexual harassment claims, including the concepts of “unwelcome” and “severe or pervasive” conduct, a discussion of the increased risk of sexual harassment claims in the hospitality and service industry and guidance for minimizing exposure of these claims.

Learner Outcomes:

  • Learn key principles of sexual harassment claims
  • Consider the full impact of sexual harassment claims and the unique risk of such claims in the hospitality and service industry
  • Develop a better understanding of how to minimize the risk of exposure to such claims
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Speaker(s):
Premier: $0.00
Preferred: $0.00
Essential: $0.00
Standard: $9.99

Successful Negotiations in a Seller’s Market

Preview Available

Successful Negotiations in a Seller’s Market

Jun 19, 2018 11:00am ‐ Jun 19, 2018 12:00pm

Credits: None available.

1 Clock Hour | Domain D: Financial Management

Meeting demand is up, way up and new hotel room supply is low, especially in the four and five star brands. In 2015, hotel occupancy, average daily rate and RevPar (revenue per available room) was an all-time high. In this high impact workshop, attendees will learn specific methods to utilize a strategic RFP process and assess their leverage based on multiple hotel revenue management criteria. The ultimate focus is on value based negotiations, cast savings, hotel contract risk reduction / cost containment and improving hotelier communications and partnerships.

Learner Outcomes:

  • Understand issues and trends that impact hotelier and meeting planner negotiations
  • Discuss essential components of hotel revenue management and hotel profit centers
  • Review methods to assess your leverage from each RFP and create a negotiations plan

This Session Graciously Sponsored by Experience Scottsdale

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Speaker(s):
Premier: $0.00
Preferred: $0.00
Essential: $0.00
Standard: $9.99

Medical Meetings F&B: Frustrate and Bewilder?

Preview Available

Medical Meetings F&B: Frustrate and Bewilder?

Jul 6, 2017 11:00am ‐ Jul 6, 2017 12:00pm

Credits: None available.

1 Clock Hour | Domain A: Strategic Planning

We all know that F&B stands for food and beverages--but when it comes to medical meetings, it could very well stand for frustrate and bewilder as well. Every country has a different set of rules and every manufacturer (pharmaceutical, medical device, biopharma, biologic) has its own set of limits and caps. Navigate this perilous environment with the help of industry expert Pat Schaumann, who will share the tools she uses to make sure HCPs at events get fed.

Learner Outcomes:
  • Understand the different governing bodies that dictate F&B rules for medical meetings.
  • Discover how reporting of spend varies from country to country.
  • Glimpse what's new and next for medical meeting menus.

This Session Graciously Sponsored by Discover Philadelphia

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Speaker(s):
  • Pat Schaumann, CMP, CSEP, DMCP, HMCC, Director, Life Science Department, McVeigh Global Meetings & Events
Premier: $0.00
Preferred: $0.00
Essential: $0.00
Standard: $9.99

Principles of Event Design – Tips, Tricks & Tools

Preview Available

Principles of Event Design – Tips, Tricks & Tools

Jul 17, 2018 11:00am ‐ Jul 17, 2018 12:00pm

Credits: None available.

1 Clock Hour | Domain G: Meeting or Event Design

Today’s event attendees are looking for meaningful, memorable and enriching experiences more so than ever before, and the stakes are higher!  Context for delivering your corporate message will significantly impact how well it resonates and changes behavior, perception of your brand, or the motivation to act.  In this session, using Event Canvas methodology and tools, we unpeel the layers of how to identify your stakeholders, how to empathize with them and their needs, and to design programs that appeal. We’ll also look at how to create memorable and meaningful itineraries and agendas so that the event experiences resonate with your attendees and leave them feeling recognized, celebrated and engaged. The results can ultimately translate into higher satisfaction, loyalty, engagement and profitability!

Learning Outcomes:

  • Identify and understand who are your stakeholders and what they want and need
  • Problem-solve with peers to identify solutions to your design challenges
  • Discover how you can implement effective design techniques with limited or no budget adjustments
  • Walk away with new approaches and ideas for your next event!
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Speaker(s):
  • Lisa Meller, CMP, CIS, CED, Director of Global Sales & Events, Meeting Expectations
Premier: $0.00
Preferred: $0.00
Essential: $0.00
Standard: $9.99

Transportation: It's Getting Around

Preview Available

Transportation: It's Getting Around

Jul 18, 2017 11:00am ‐ Jul 18, 2017 12:00am

Credits: None available.

1 Clock Hour | Domain G: Meeting or Event Design

From insurance to cancellations, planning for safe, effective and efficient transportation can be one of the most complicated and critical elements of your events. Discover best practices in meetings and events transportation from contingency planning to technology and software to live updates. Discover the industry's top resources that will help you ensure that your attendees arrive on time, safely, and make sure that you are asking the right questions that make this possible.

Learner Outcomes:

  • Discover next practices for meeting and event transportation.
  • Find new and best resources for helping people get to and from your meetings--and everywhere in between.
  • Get answers to your greatest transportation challenges.
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Speaker(s):
  • Steve Levin, Executive Director, Audio Visual Dynamics, AVD USA
Premier: $0.00
Preferred: $0.00
Essential: $0.00
Standard: $9.99

Risk Management: Strategy or Simply Compliance?

Preview Available

Risk Management: Strategy or Simply Compliance?

Jul 25, 2017 11:00am ‐ Jul 25, 2017 12:00pm

Credits: None available.

1 Clock Hour | Domain C: Risk Management

Challenge what "Risk Management" refers to and how it contributes to your organization’s performance. There are a variety of pre-conceived notions about risk management, many of which are negative. Discover a fresh look at a subject that many see as tedious or boring, and understand the thinking behind good risk management and what makes it work effectively.

Learner Outcomes:

  • Discover why risk management is important to your business.
  • Learn what the customer sees when it comes to risk.
  • Find simple and easy techniques to help you prepare for the uncertainties of tomorrow.

This Session Graciously Sponsored by Marriott and Greater Fort Lauderdale Convention & Visitors Bureau

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Speaker(s):
Premier: $0.00
Preferred: $0.00
Essential: $0.00
Standard: $9.99

Technology: Fad or New Normal

Preview Available

Technology: Fad or New Normal

Aug 7, 2018 11:00am ‐ Aug 7, 2018 11:30am

Credits: None available.

.50 Clock Hours | Domain A: Strategic Planning

Meeting professionals see many challenges as they look to the future of events, and one of the biggest is how to make better technology decisions in the face of so much choice. Discover a framework to refer to when considering and investing in technology. From virtual reality and telepresence to RFID and near-field communication make sure you making the best technology decisions based on a system that prepares you for the future and the technological changes that come with it.

Learner Outcomes:

  • Discover the advantages and disadvantages of leasing and buying.
  • Learn how to manage technological risks by asking the right questions and finding the best options.
  • Find out how to move forward with confidence when investing in technology.

This Session Graciously Sponsored by Explore Asheville

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Speaker(s):
  • Jessie States, CMP, CMM, Vice President, MPI Academy, Meeting Professionals International
Premier: $0.00
Preferred: $0.00
Essential: $0.00
Standard: $9.99